CXO Boardroom Malaysia

Date: 12th of September 2019

Location: Hilton Kuala Lumpur

CXO Boardroom Malaysia


Today’s IT helpdesks must manage increasingly complex support environments with geographically dispersed users and diverse technology platforms, and all are potential targets for data breaches.


Organizations must transform their service desk as a security asset because they are uniquely placed to understand what is happening within your user community. 


So how can IT leaders meet service goals while balancing the need for user productivity with the need for organisational security?


Join the Exclusive Roundtable of IT Leaders in Malaysia to better discuss key security challenges in IT helpdesk and how to equip them as your first line of defence against many potential security breaches from harming your organisation.



12th of September 2019 | Hilton Kuala Lumpur


9:30 AM


10:00 AM

Welcome Keynote Address: The Cyber Risk Reality of Today’s IT Helpdesks” Ahmad Izuddin Abdullah, Head of IT at Tenaga Nasional Berhad - ILSAS

10:25 AM

“Risk Reality of IT Helpdesks” Leonard WongGlobal SI Director, Asia Pacific & Japan at BeyondTrust

10:45 AM

Coffee Break

11:00 AM

“Case Study” How UNC Healthcare managed to win the challenge to securely support 600 employees, by standardizing the remote support system across 43 service desk agents located across 4 different cities. Chyr Ye Hong, Head of IT at Impact Business Solutions

12:00 PM

Open Forum Discussion

12:30 PM


2:00 PM

Event Close



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